Privacy Policy

1. Introduction

Welcome to Mello ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered emotional support service.

By using Mello, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted)
• Payment Information: Processed securely through Stripe (we do not store full credit card details)
• Conversation Data: Messages you send to our AI service, including emotional content
• Profile Information: Any optional information you choose to provide

2.2 Automatically Collected Information

• Usage Data: Session duration, features used, interaction patterns
• Device Information: Browser type, operating system, device identifiers
• Location Data: General geographic location (country/region level) for crisis resource recommendations
• Cookies: Authentication tokens and session data

3. How We Use Your Information

We use your information for the following purposes:

• Provide Our Service: Deliver AI-powered emotional support conversations
• Personalization: Improve response quality and remember context across sessions
• Safety: Detect crisis situations and provide appropriate resources
• Payment Processing: Process subscriptions and handle billing
• Service Improvement: Analyze usage patterns to enhance our AI and features
• Communication: Send service updates, billing notifications, and important announcements
• Legal Compliance: Comply with applicable laws and regulations

4. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for conversations in transit
• Encrypted storage of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Children's Privacy

Mello is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@mello.health.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice in our service. Your continued use of Mello after such modifications constitutes acceptance of the updated Privacy Policy.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: