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Help Center

Find answers to common questions in our FAQ

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Crisis Resources

24/7 crisis support and emergency resources

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Email Support

Direct email for specific inquiries

support@mello.health

Send us a message

Note: For urgent matters or mental health emergencies, please visit our Crisis Resources page or call 988 (US) immediately.

Response Times

  • • General Inquiries: We typically respond within 24-48 hours
  • • Technical Issues: Usually addressed within 12-24 hours
  • • Billing Questions: Handled within 1 business day
  • • Emergency Support: For emergencies, please call 988 or visit our Crisis Resources page